Shipping & Return

ABOUT US

We strive to make the process of purchasing these products as simple as possible by offering fast, accurate product searches, and easy to follow check-out procedures


PLACING AN ORDER

An account is not necessary to place your first order with SURIYA RECORDINGS. Simply choose the item you wish to purchase and click the “Add to Cart” button. You will be led through the checkout process for your item(s). During the checkout process, you will enter information necessary to create your account. This information will be available in your account the next time you place an order with SURIYA RECORDINGS.

Completing the ordering and checkout process will establish an account for you, if you are a new customer.

At any time after completing your order, you can log into “My Account” to track the status of your order. To place an order, follow these simple steps:

  1. Browse SURIYA WORLD MUSIC until you find the item you wish to purchase.
  2. Click on “Add to Cart”from the product that you would like to purchase.
  3. When you are done adding items to your cart click on the SHOPPING CART link in the upper right hand corner of the page.
  4. You will proceed to the shopping cart. (To continue shopping, click the “Continue Shopping”) Make all necessary changes to QTY by clicking the up or down arrows next to the item QTY. To remove the item click on the “Remove” link below the QTY.
  5. Select your ship to country from the Country pull down menu and enter your Zip/Postal Code if applicable and click Apply. You will now see the all of the available Shipping Methods available for your ship to location. Select the desired Shipping Method.
  6. If you have a Promo Code enter it and click “Apply”.
  7. To continue, click the “Secure Checkout”button to pay via Credit Card or the “Pay Pal” button to check out using Pay Pal as your payment method. .
  8. For new customers, please complete the fields under “New Users”and click the “Register” button when finished. For existing customers, enter your email address and login under “Returning Users” and click “Login” when finished.
  9. Enter Billing/Shipping details and Credit Card information and click “Submit Order”.
  10. You have just submitted your order and will see your Order Confirmation number along with you order details. You may print this page for your records.

*We reserve the right to limit quantities.


CONTACT US

How do you think we’re doing? Is there anything you would like to see improved?
You can ask us a question, report a problem, suggest advice or let us know what you think of our service.

By Email

info@suriyaworldmusic.com

SURIYA RECORDINGS support will respond as soon as possible, usually within 24 hours.

RETURNING AN ITEM

Your satisfaction guaranteed!

If you have received damaged, defective, or incorrectly shipped merchandise please notify Customer Service within 14 days and follow the Returns Procedures below for a full refund and/or to request a replacement order.

If you simply changed your mind, please notify Customer Service within 14 days and refer to the Returns Procedures below. Please keep in mind that in this case we’ll only accept returns of unopened merchandise in perfect resalable condition. Original shipping and handling charges cannot be refunded, and you will be responsible for all costs associated with the return shipment.

 

Returns Procedures

Please follow the simple steps below to ensure a fast and accurate processing of your return and credit or re-shipment:

  1. Contact Customer Service

You must contact Customer Service to obtain a Return Authorization Number (RA#). Returns cannot be accepted without this number. You may email customer service info@suriyaworldmusic.com

Please include the following information in your e-mail:

  1. Your order confirmation number
  2. Your name
  3. Your e-mail address
  4. Item UPC# (barcode)
  5. Product Name
  6. Reason for return

 

  1. Pack and Send
  • Fill out the return label (provided on the back of your invoice).
  • Enclose merchandise and this completed form in a sturdy package (the original package is preferred).
  • Enclose the original packing slip in the package.
  • Affix the return label to the outside of the package and send to the following address:

Return Address

SURIYA RECORDINGS
ATTN: Renato Roversi
4 The Vineyards
Feltham TW13 4HH
United Kingdom

Stock Images, Rare Packaging

Product photographs are stock images and may not necessarily represent the current version of title. We do our best to maintain an accurate image database, but products are often re-released using the same UPC with slightly different packaging. It is unlikely we would be stocking an out of print limited edition CD with a special cover. Chances are that the item has been released with a different packaging.


SHIPPING INFORMATION

All orders ship from the United Kingdom. Please be prepared to pay the CUSTOMS DUTY, TAXES / VAT that your country charges. Those fees are strictly the responsibility of the buyer. We are NOT and CANNOT be responsible for what your country charges. We do not declare packages at less than paid value, and we do not make special accommodations such as opening your package and only shipping discs.

WHAT COUNTRIES DO WE SHIP TO?

The following countries are currently available for shipment of goods: Argentina, Australia, Austria, Belgium, Canada, Chile, Czech Republic, Denmark, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, India, Ireland, Italy, Japan, Liechtenstein, Luxembourg, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, Turkey, US.

My Country Is Not Listed

There are various factors that we take into consideration to determine if we can ship to any given country. If your country is not on the above list please check back in the future to see if we now ship to your country. Please note: SURIYA RECORDINGS may decide to change the standard shipping carrier for your order based on rate, weight or order make-up at any time. SURIYA RECORDINGS does not guarantee that your order will ship by any particular carrier or method. Orders are typically filled within two business days. Backorders are shipped the day we receive the backordered merchandise.

*Not all items will be able to be shipped to all countries. If there are restrictions on an item shipping to your country that portion of your order will be cancelled. You will be notified via email.


SHIPPING METHODS

Standard Shipping

We offer FREE shipping on your orders via standard delivery in UK only, and for a small charge worldwide. On average, your order will take2 to 4 business days for UK orders, and 8-15 business days to reach you worldwide. However, there may be delays and in some cases it can take up to 45 days to arrive. Standard Orders are shipped worldwide via Airmail in conjunction with Royal Mail and your local postal service. Your package is delivered by your regular postal worker. Royal Mail helps us expedite delivery by flying your package closer to your destination before injecting the mail into the postal stream. Delivery times vary based on the shipping destination. Unfortunately, there is no way to track these packages. If you wish to track your order you MUST select Recorded Shipping.

 

Recorded Shipping WITH Tracking

We allow you to upgrade you shipping to Recorded for most countries. The ship time for this service is 2 to 10 days depending on the country and is fully trackable. To see the rates, please check the Shipping Method pull down menu in your cart. If you do not see an option for Expedited Shipping, it is not available to your location. Please be advised that only the first shipment will ship via expedited delivery any back orders or future releases will be shipped via standard shipping.

PAYMENT OPTIONS

SURIYA RECORDINGS accepts the following major credit cards: Visa, MasterCard and American Express through Paypal. There is no surcharge for using your credit card to make purchases with SURIYA RECORDINGS. Please be sure to provide your exact billing address and telephone number as they appear on your credit card statement. Incorrect information might cause a delay in processing your order or failure to complete your order request.

SURIYA RECORDINGS also accepts PayPal simply click on the yellow PayPal button in your shopping cart.

Please be advised that if you are using a third party payment provider (i.e. PayPal) your payment may be deducted from your account prior to the shipment of your order. The deduction of this amount is at the discretion of the third party and this site has no control over the policies of these providers. For any further questions, please contact the payment provider directly.

 

Charging Your Credit Card

Upon acceptance of your order, your credit card will be authorized and charged for only the shipped items, shipping and handling charges and any applicable taxes.
SURIYA RECORDINGS makes every attempt to fill all orders placed, but some items might be delayed or backordered. If this is the case, you will receive notification via email.
If SURIYA RECORDINGS cannot confirm shipment of your requested item(s) within sixty days of the order date, a cancellation for any unshipped item(s) will be processed automatically. You will receive notification of this cancellation via email.

SALES TAX

Do You Charge Sales Tax?

If your state requires us to collect and remit sale or other taxes, these amounts will be reflected in your shopping cart.

We are required to charge and remit Value Added Taxes on shipments to certain countries as a requirement for doing transactions to those countries. If we are required, you will see this amount in your shopping cart and your order will be shipped to you VAT prepaid.


PRIVACY POLICY

Click here to view our full Privacy Policy

OPT-OUT

If you would like to be removed from our email list please contact SURIYA RECORDINGS on info@suriyaworldmusic.com

SECURITY

To protect your personal information SURIYA RECORDINGS uses SSL encryption, which is the Internet-approved standard in security. Any personal information you disclose is sent over our secure server. All SURIYA RECORDINGS customer information is stored on an on-site server protected by a firewall and cannot be accessed via the internet. SURIYA RECORDINGS does utilise “cookies” to aid in recognising repeat visitors. This information is completely anonymous, Cookies do not reveal your identity. The only personal information collected by SURIYA RECORDINGS is that which you voluntarily provide when making a purchase or requesting or newsletter.

Secure Shopping

Shopping on our site is secure.

Your credit card is safe on our site.

Your computer will display a key or lock icon at the bottom corner of the window once you are in secure mode.

You will also notice that http in the URL changes to https.


BROWSER REQUIREMENTS

We recommend that you always use the current version of browsers to make sure that our web pages display quickly, and that you have the latest security updates. If you use older browsers, you might notice that some functions and features stop working as we make upgrades to SURIYA RECORDINGS.

Recommended Browsers:

 

Notes:

If you have difficulties using a part of SURIYA RECORDINGS, make sure you’re using the latest version of one of the recommended browsers.


ERRORS AND OMISSIONS POLICY

In the event a product is listed at an incorrect price due to a display or typographical error, or an error in pricing information received from our suppliers or store partners, SURIYA RECORDINGS shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. SURIYA RECORDINGS shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, SURIYA RECORDINGS shall immediately issue a credit to your credit card account in the amount of your original charge.

SURIYA RECORDINGS makes every effort to provide accurate and current information concerning all products. However, information errors and omissions may occur in the data entry or transfer process or as a result of information provided from our suppliers, store partners, or other third parties, and except as set forth in this policy statement, SURIYA RECORDINGS shall have no liability for any such errors or omissions.